Clinic Returns Policy

RETURNS AND EXCHANGES

All inquiries regarding returns and/or exchange can be directed to Fantastic Beasts Veterinary Services.  In circumstances where you consider a product defective or damaged, please contact us at 250-947-1763 within 48 hours of receipt of order with details of the products and defect/damage.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.